The process begins the very first moment we see your rug. It may not seem like much, but proper identification of the fiber content and construction of your rug, including the types of dyes used within it as well as how they’ve been processed, is absolutely crucial… This requires a deep understanding of all the manufacturing processes from around the world. Our rug specialist, with over 30 years of real world experience, will analyze the rug and in most cases be able to identify the rug construction, type and its origin, in a matter of seconds. This, along with our years of experience in area rug maintenance, helps us predict common problems that may arise when these rugs are washed. This way, we can discuss potential issues with our customers before we start the cleaning process.
During this step, we also check the rug for damage such as color bleeding, moth damage, rips, and rot. Previous cleaning history and identifying the causes of present stains goes a long in determining which cleaning method and detergent type to use in order to maximize our effectiveness of the process, while minimizing chances of damage. As a family business dedicated to providing honest service we will never overpromise on our work. If dye stability is a question, the rug is tested for colorfastness and the process is modulated accordingly. Once this step is complete, our technician will go over the details of the cleaning procedure with the client and will give them a personalized tracking code so they can track their rug’s process.