BABASH RUG SERVICES, INC. (“Service Provider”) provides its washing, repair, and stain removal services pursuant to the following terms and conditions. Please read carefully before signing as this contract limits our liability. Customer represents and warrants that he/she/it is either the owner of the rug(s)/carpet(s)/textile(s) being serviced or is authorized on behalf of the owner to enter into this contract and bind the owner by its terms and conditions. By giving items to Service Provider, whether or not the Customer is present at the time or signs the terms and conditions, the Customer affirms their consent to services listed above and these Terms and Conditions. Service Provider agrees to perform services for the Customer subject to the following terms and conditions: Service Provider utilizes effective, safe and proven methods in washing, repairing and servicing your rugs. Our objective is to clean and service your rugs while maintaining their integrity. Regardless of our professional efforts, the final outcome is impacted by factors beyond our control. These factors include, but are not limited to, fiber composition, dye material, quality of weave or construction, age, or the finishing processes used to finalize the product by the manufacturer. Certain manufacturers provide detailed information about their products and recommended care instructions while others provide no information. Service Provider uses its best efforts to ascertain the needed information to properly service your rugs. However, our efforts are limited by the information available.

1. Bleeding & Discoloration

Certain dye materials used in manufacturing of rugs, carpets, or textiles bleed, and despite Service Provider’s efforts, no processes can be utilized by the cleaner to prevent the bleeding of such dyes. When quality dyes are properly set by the manufacturer, color bleeding during the washing process will most likely not occur. Accordingly, any guarantee against color bleeding must come from the manufacturer and not the cleaner. Similarly, utilization of inferior dye materials, exposure to sun light, improper setting of dyes, and blending of fibers coupled with lack of care instructions could lead to discoloration or fading. As a result, Service Provider is helpless when it comes to bleeding and discoloration. Additionally, certain manmade fibers are not suitable for cleaning. In those fibers, exposure to water or cleaning detergents could cause discoloration or shading (i.e., yellowish cast or tint).

2. Shrinkage, Stiffening of Fibers, Detachment of Backing

Poor workmanship in rug manufacturing coupled with lack of care instruction could cause fibers to shrink or change their texture during the washing process. Additionally, rug backing could detach during the washing process. Service Provider cannot take any measure to prevent such events from happening and is not responsible for their occurrence.

3. Chemically Washed or Vintaged Washed Rugs

Chemicals used by manufacturers to create certain patina or look irreversibly alter the fiber quality and shading. Some of these rugs change color or shade during the washing process. This is an unavoidable consequence of cleaning chemically washed rugs. Service Provider is not responsible for this transformation during the washing process.

4. Breakage & Foundation Exposure

Old or antique or damaged rugs/carpets with fragile or damaged foundation, weak or worn spots, chemical treatments, burns, dog spots, or dry backs could experience breakage during the washing process. Service Provider is not responsible for breakage during the washing process. Certain rugs may show exposure or protrusion of foundation fibers or backing threads after washing. This may occur as an inherent and unavoidable consequence of professional washing, including agitation and water/detergent interaction with the rug’s fibers, which can reveal or release pre-existing structural elements, and does not constitute damage, negligence, or improper service by Service Provider.

5. Pre-Existing Conditions & Defects

Service Provider may note observable pre-existing conditions, such as tears, stains, or other damage on the work order and may photograph items prior to service. Any conditions visible in photographs or noted on the work order are acknowledged as pre-existing. However, photographs and notations are not exhaustive, and many defects (including moth damage, foundation rot, unstable dyes, weak fibers, and foundational exposure) may not be visible or reasonably detectable before cleaning due to camera resolution, angle and lighting limitations. The absence of photographic or written documentation of a defect does not mean the defect did not exist prior to service. Service Provider is not responsible for any pre-existing conditions, whether documented or not.

6. Moth Damage

Moths and other pests can cause significant, often hidden, damage to rug fibers and foundation. The washing process will remove dirt, debris, and loose fibers, which can make pre-existing moth damage much more apparent and totally eye-catching after cleaning. This may reveal thinning, holes, or foundation wear that was not visible prior to service. Service Provider is not responsible for the pre-existing condition of moth damage or for its increased visibility after the service is complete.

7. Removal of Stains

Common stains from food and dirt are most likely removed by our deep cleaning process. However, more persistent stains, such as, wine or animal urine will not be eliminated during the washing process and may need additional processes after completion of the cleaning process. Ultimately, certain stains cannot be removed. Removal of some stains may cause damage to the fibers making up the rug, carpet or textile. Some stains that were not visible before washing may become visible after washing due to chemical reaction or other factors. Service Provider is not responsible for such changes during the washing process.

1. Irreversibility

Rug resizing is a permanent, irreversible operation. Once a rug has been cut, it cannot be restored to its original size or condition.

2. Client Responsibility for Specifications

The client is solely responsible for providing accurate size requirements prior to work commencing. Babash Rug Services cuts to the dimensions specified by the client — we do not cut to fit a specific room, space, or furniture layout, and we accept no liability for fit within any particular space.

3. Nature of Handcrafted Work

All resizing is performed by hand. As with any handcrafted process, cuts may not be perfectly straight or geometrically precise. Minor variations are inherent to the work and are not considered defects.

4. Binding, Color Matching & Material Constraints

Binding style, material, and color selection are subject to the constraints of the rug itself — including its construction, weave type, and condition. We cannot guarantee an exact match to existing binding, nor can we guarantee that the selected binding will meet the client’s aesthetic preferences. Where multiple rugs are involved (e.g., joining or attaching pieces), we cannot guarantee uniformity of color, texture, or appearance between rugs. The client is trusting Babash’s professional judgment in making these determinations within the constraints presented.

5. Communication & Confirmation

Our communication obligation is limited to confirming the requested dimensions before cutting. Given the subjective nature of binding style, color selection, and aesthetic preferences, such concerns — whether raised before or after the work is performed — do not constitute grounds for free revisions or additional work at no cost.

6. Revisions & Additional Work

Any request for additional work, modifications, or revisions after the initial resizing has been completed will be treated as new work and will incur additional charges at prevailing rates.

1. Pre-Existing Condition

Rugs submitted for repair are, by nature, already in a compromised state. Babash Rug Services is not liable for any pre-existing damage, deterioration, or structural weakness — including but not limited to dry rot, foundation degradation, moth damage, or fiber brittleness — that may be revealed, aggravated, or become more apparent as a result of the repair process.

2. No Guarantee of Invisible Repair

All repairs are performed by hand. While we strive for the highest quality result, repaired areas may differ from the surrounding rug in color, texture, pile height, or overall appearance. Color matching on aged, faded, or sun-bleached wool is inherently imperfect, and a seamless, invisible repair is not guaranteed.

3. Discovery of Additional Damage

An initial assessment may not reveal the full extent of damage to a rug. Once work begins, additional issues may be discovered that were not visible or apparent during intake. In such cases, Babash will make reasonable efforts to contact the client with a revised scope and estimate. If the client cannot be reached within a reasonable timeframe, Babash reserves the right to pause work or proceed at its professional discretion to prevent further damage to the rug.

4. Material Limitations

Exact matches in wool, dye, thread, or other materials cannot be guaranteed. Babash will use professional judgment to source and select the closest available materials, but an exact match to the original rug’s materials is not promised.

5. Structural vs. Cosmetic Outcome

The primary objective of any repair is to restore the rug’s structural integrity and functionality. While cosmetic appearance is considered, cosmetic perfection is not the standard to which repairs are held.

6. Age & Fragility Risk

Older, antique, or heavily worn rugs carry inherent risk during any handling, repair, or cleaning process. Babash is not responsible for damage that results from the rug’s age, fragility, or pre-existing condition rather than our workmanship. By authorizing repair on such rugs, the client acknowledges and accepts this risk.

7. Revisions & Additional Work

Any request for additional work, modifications, or revisions beyond the originally agreed-upon scope of repair will be treated as new work and will incur additional charges at prevailing rates.

1. No Warranties

Customer acknowledges and agrees that by accepting to perform washing, repairing or stain removal services, Service Provider does not make any warranties to Customer, either implied or expressed.

2. Removing Furniture

From time to time, picking up rugs or carpets will require removal of Customer furniture or furnishings which Service Provider may be able to do depending on the amount of work involved as pure accommodation. Service Provider is not responsible for any damage or breakage as a result of removal of such items.

3. Payment, Liens, and Storage

Payment in full is due upon completion of services and prior to delivery or at the time of customer pick-up. The service fee is for the process performed and is not contingent on specific results. Payment cannot be held, delayed, or reduced due to a dispute or dissatisfaction with the outcome. Pursuant to California Civil Code §3051, Service Provider has a lien on all items in its possession for the balance due for its services. All items serviced remain the property of Service Provider until the invoice is paid in full. Any claims or disputes must be addressed separately after the invoice has been paid in full. In the event that items are delivered and/or installed at the Customer’s premises prior to the collection of payment, and the Customer subsequently fails or refuses to pay the invoice in full, the items shall be immediately surrendered to Service Provider’s personnel. If recovery of the items is necessary, the Customer shall be liable for all additional fees incurred by Service Provider to recover the items, including but not limited to, labor, transportation, and administrative fees. Should the items be recovered due to non-payment, Service Provider is under no obligation to perform a second delivery or re-installation of the items. A subsequent delivery and installation service may be negotiated for an additional fee, at the sole discretion of Service Provider, and only after the original invoice and all associated recovery fees have been paid in full. Customers are responsible for storage fees for items not picked up within 30 days of being notified that they are ready. Items left in the possession of Service Provider for more than 30 days after notification of completion are held at the Customer’s sole risk. Service Provider shall not be liable for any damage, loss, theft, or deterioration to such items, even if such damage is the result of Service Provider’s fault, as the Customer has an obligation to retrieve their property in a timely manner. For items not picked up after 30 days, Service Provider, in its sole discretion, has the right to sell these items to cover the outstanding balance, dispose of them, or continue to hold them for an accruing storage fee as it deems fit. Service Provider reserves the right to report any delinquent Customer to a credit bureau agency and/or refer their account for collection. Service Provider accepts various forms of payment but may request cash or certified funds at their discretion.

4. Site Visit / Pickup / Cancellation & Disposal Fees

Within Service Provider’s service area, an on-site consultation and/or pickup visit is $75–$250 per visit if it is determined that services agreed upon during consultation are no longer required, distance-based (technician routing and address/ZIP determine the cost). This fee covers technician travel, time on site, and handling. If Customer cancels after technicians arrive, if access is not provided, or if the item(s) are unavailable upon arrival, the consultation/pickup fee in Section 11.1 is due and nonrefundable. If an item must be disposed of (e.g., irreparably contaminated/infested, structurally unsalvageable, or expressly authorized for disposal by Customer), a disposal fee of $80–$250 per rug (size/weight-based) will apply.

5. No Duty to Identify or Verbally Disclose Specific Risks at Intake; Limitations of Pre-Service Assessment

Customer acknowledges that Service Provider is not obligated to inspect, identify, or verbally communicate specific risks, vulnerabilities, or potential outcomes applicable to any individual rug or textile at the time of intake, pickup, or at any other point prior to or during service. Customer further acknowledges that many conditions affecting rug performance during cleaning, repair, or resizing — including but not limited to unstable dyes, compromised foundations, chemical treatments applied by manufacturers, concealed structural deficiencies, and latent fiber degradation — are not reasonably detectable through visual inspection, tactile assessment, or any other method available prior to service, even by experienced professionals exercising the highest degree of care. Manufacturers and prior service providers may apply chemical treatments, finishes, or construction methods that are not disclosed, not labeled, and not visible upon inspection, and that may produce adverse results only upon exposure to water, cleaning agents, or mechanical agitation. Service Provider conducts pre-service assessments or spot tests; however, such assessments are inherently limited and do not constitute a guarantee that all risks have been identified. The risks, limitations, and disclaimers set forth in this Agreement apply to all items serviced, regardless of whether Service Provider’s personnel specifically discussed, identified, or called attention to any particular risk with respect to any particular item. Customer’s obligation is to read and understand this Agreement in its entirety before authorizing service. Customer agrees that reliance on any verbal statements, assessments, or omissions by Service Provider’s employees or agents — including any failure to identify or warn of a specific condition or risk — does not create any liability, obligation, or warranty not expressly set forth in this Agreement.

6. Entire Agreement

This document constitutes the entire agreement between Customer and Service Provider regarding the services described herein. No verbal statements, representations, or promises made by any employee, agent, or representative of Service Provider shall modify, supplement, or supersede the terms of this contract.